Frequently Asked Questions (FAQs)

Welcome to the FAQ! Here you’ll find answers to the most common questions about shopping with Deejavu Art and Design.

❓ How quickly will my order be dispatched?

I usually process and dispatch orders within 1–2 business days.

❓ How are orders shipped?

All orders are sent via Royal Mail, with the option to choose between 1st Class or 2nd Class at checkout.

❓ How much is delivery?

Shipping costs are automatically calculated at checkout based on your order total and chosen delivery method.

❓ Do you ship internationally?

At the moment, I only ship within the UK.

❓ How long will delivery take?

• 1st Class: usually 1–2 working days after dispatch.

• 2nd Class: usually 2–4 working days after dispatch.
  (Please note: delivery times may vary depending on Royal Mail, especially during busy periods like Christmas.)

❓ Can I return an item?

Yes – if you change your mind, you can return items within 14 days of receiving them, as long as they are unused and in their original condition. Please see my Returns & Refunds Policy for full details.

❓ Who pays for return postage?

Customers are responsible for return postage unless the item is faulty or damaged.

❓ Do you accept returns on personalised or custom orders?

Sorry – custom and personalised orders cannot be returned, unless they arrive damaged or faulty.

❓ What if my order arrives damaged?

If your order arrives damaged, please contact me straight away at art@deejavu.co.uk with photos if possible.

❓ Do you take custom requests?

Yes! I love working on special requests. Please get in touch via the Contact page or email me at art@deejavu.co.uk to discuss your ideas.

❓ How can I get in touch?

You can contact me via the Contact page on this website or email me directly at art@deejavu.co.uk.